Enrolment terms and conditions

Important information about enrolments
  • Students must withdraw in writing by filling in a "Refunds/Withdrawals and Financial Adjustments" form # Chal 201/F11. If students do not officially withdraw, students will still be liable for full payment of any outstanding fees. This form is available from a Customer Service Centre or a Student Administration office.

  • The Institute collects student information to complete the enrolment process and to maintain and improve the quality of the Vocational Education and Training System.

  • Enrolment details may be passed onto Government agencies, or representatives thereof, and remain confidential to those agencies. Students may also be contacted to participate in surveys, essential to monitoring the quality of service provision.

  • The WA Public Sector Management Act (1994) and the State Records Act (2000) provide protection against the misuse of student information.
Profile course enrolment terms and conditions

Enrolment details

  1. Challenger accepts that all enrolment information you provide the Institute is true and accurate.
  2. Your enrolment at Challenger may be cancelled if any of the information provided in your enrolment/personal details is found to be false and you will be liable for any outstanding fees as a result of the disclosure.

Fees and charges

1. Attendance at a learning activity may be refused if evidence of enrolment and payment of fees cannot be produced. The Institute reserves the right not to conduct assessments or provide results for students who are not enrolled and/or have not paid fees.

2. Students must arrange payment of all fees at enrolment. A student's full fees are made up of two components. (a) Tuition fees and (b) Resource fees. If you are eligible for a concession, you will get a discount on the tuition fees payable (note: you will still need to pay full resource fees).

3. Students enrolling with a concession card must show proof of their concession entitlement during enrolments. Students who do not have their concession card during enrolments may consent to Challenger liaising directly with Department of Human Services to validate his/her concession entitlement.

4. Students between the ages of 15 - 17 years old but who have not reached 18 years of age and are not due to reach the age of 18 years in the calendar year for which they enrol are eligible for concession.

5. Fees may be paid in full during enrolment. Fee payment agreements are only available for students whose fees are $1,000 or more. If paying by instalment, students must pay a minimum 20% deposit and the balance will be payable in 8 fortnightly instalments (for semester long courses) by direct debit or credit card deductions.

6. Course payments by instalments can only be processed with a credit card or direct debit agreement. It is the student's responsibility to ensure that there are sufficient cleared funds in the account to enable debit payments to be made in accordance with his/her direct debit and fees payment agreement. The final instalment of fees must be completed before the student finishes his/her study at Challenger Institute of Technology.

7. If the student is unable to pay his or her fees in full or with a minimum deposit (for students applying for instalments)he/she must attend a financial hardship interview with a financial hardship manager at the Institute. Only under exceptional circumstance of recognised severe financial hardship may charges be waived.

8. Subject to the Refunds Policy a student is liable for all their fees even if they withdraw. Students must officially withdrawal using form "Refunds/Withdrawals and Financial Adjustments" and check their fees balance after withdrawal. Forms are available from a Customer Service Centre.

9. Challenger Institute of Technology may refuse admission to students who have defaulted on the payment of charges and/or have outstanding debts.

10. Students who enrol in assessable or examinable subjects and do not complete assessment requirements will receive a FAIL/HOLD or RE-ENROL result, unless they have formally withdrawn from the subject. Students may formally appeal an assessment result.

11. Students may not re-enrol in a subject which the student has passed, unless approval has been obtained from the Institute. Where approval has been given the cost of the subject will be charged at a higher hourly rate.

12. Assessment results will not be given over the phone. All results will be posted to the student's postal address. It is the student's responsibility to ensure that the Institute has the student's correct address prior to course completion. Results can also be accessed via the Student Portal if the student does not have an outstanding debt to the Institute.

13. Students are responsible for payment of fees. Where an employer has signed an agreement with Challenger Institute of Technology to pay fees and charges on behalf of the student(s), the Institute will invoice the employer(s). If the fees remain unpaid by the employer(s), the student(s) will remain liable for payment of all outstanding fee(s).

14. Where a student is less than 18 years old, the parent/guardian will be deemed responsible for payment of any outstanding fees for the minor.

15. Students are advised that some courses would require them to undertake work placement within the industry. Prior to such placements a student would need to meet certain industry conditions e.g. police clearance, first aid certificate, etc. In such work placements, students are expected to act professionally and meet the normal behavioural standards of the industry (e.g. dress code, work hours, medical certificate if absent from work, etc) to satisfy the competency standards of work placement.

16. All enrolled students must agree to abide by the Student Code of Conduct. The Student Code of Conduct may also be viewed at the Student Portal (under "College Information").

17. Access to the student portal: Enrolled students may access their results online through the student portal from the Challenger Institute of Technology website. N.B: Access to the portal will be disabled for students with outstanding debts to the Institute.

Refund policy

This policy does not apply to International Students. International Students seeking a refund must contact the International Student Support Officer.

1. Full refund will be granted if:

• a course/qualification or unit is cancelled or re-scheduled to a time unsuitable to the student;
• a student is not given a place due to maximum number of places being reached; or
• if you are a Diploma or Advanced Diploma student and you withdraw prior to your census date.

N.B: In all cases, refunds are not automatically made. Students must request a refund by filling in the "Refunds/Withdrawals and Financial Adjustments" form – available from the Administration Office or a Customer Service Centre.

2. Partial refund will be granted if:

Students who withdraw for reasons other than those outlined above, and who lodge a withdrawal form before 20% of delivery has been concluded will be eligible for a full refund of their tuition fee, and:

• a full refund of the resource fees if the course is a Diploma or Advanced Diploma and
• 50% of the resource fee paid if the course is below Diploma level

3. Pro rata refunds will be granted if:

Pro rata refund of fees and charges may be approved if students withdraw for reasons of personal circumstances beyond their control. For example:

• serious illness resulting in extended absence from classes; or
• injury or disability that prevents the student from completing their program of study; or
• other exceptional reasons at the discretion of the accountable office.

In all cases, relevant documentary evidence (for example, medical certificate) is required.

3a. Pro rata refund will not be granted if:

• a withdrawal/application for refund is submitted that does not meet the previously listed requirements. (No refund applies to modules/units of competency not yet commenced if the application is lodged after the specified period – as they are part of a course/program of study).
• due to the ceiling/capping of Tuition Fee charges, full time students who withdraw from a single module/unit of competency may not, in some instances be entitled to a refund.

4. Closing Date for Refunds based on Concessional Enrolments

• Students who do not have concession cards at the time of enrolment must pay full fees. Students may claim a refund to adjust their fees to the concessional rate if they are able to obtain a concession card and present it at the Institute within four weeks of enrolment or before a roll is resulted. (The Institute will accept a temporary notice from the relevant organisation that an allocation of a concession card is pending).

5. Students who withdraw while on a Fees Payment Agreement (Instalment Plan)

• A student on an instalment plan will only be entitled to a refund if the total owed by the student is less than the refund due. In situations where a student owes more than the refund due, a new Fees Payment agreement will be issued and their outstanding debt amended. Note: If students do not officially withdraw, within the limits as previously explained, they will still be liable for full payment of any outstanding fees.

Enrolment amendments

Students must formally amend any enrolment adjustments. Please notify your Campus Administration immediately if any of the following occur:
1. You change your name or address (documentary evidence must be provided for change of name) OR
2. You wish to:
• Withdraw from your course/module/unit of competency;
• Withdraw from any subject;
• Transfer to another class time for any subject enrolment;
• Transfer to another Institution; OR
• Enrol in additional subjects



Short course enrolment terms and conditions

Challenger Institute of Technology offers Short Courses for corporate and industry and also for personal and professional development. The terms and conditions of enrolment for all Short Courses are as follows:

  1. Enrolments are confirmed on receipt of full payment for the course.
  2. Course places are allocated in order of registration.
  3. Course dates, times and fees are subject to change. Should a change occur, we will make every effort to advise participants, please be aware of this in relation to travel arrangements.
  4. Students are expected to attend all sessions and where necessary complete assessments in order to qualify for Challenger Institute of Technology certification.
  5. Please note that accredited training or employment related training does not incur GST cost, however, should your course include catering / textbooks / printing / binding in total cost GST will apply to these components only.

A: Short course: Refund policy

1. Full refund will be granted if:

• A course is cancelled or re-scheduled to a time or location unsuitable to the student.
• A student is not given a place due to the class being full.
• A student withdraws prior to course commencement (note: minimum 7 days’ notice required) due to a serious illness, injury or disability that prevents the student from attending the course (a medical certificate must be provided).

2. Pro rata refunds will be granted if:

• A pro-rata refund of fees and charges may be considered for medical reasons ONLY (a medical certificate must be provided).After the start of classes a pro-rata refund of fees and charges may be considered for serious medical reasons ONLY (a medical certificate must be provided).
• A full or pro-rata refund of fees and charges, or substitution of places, may be granted in exceptional circumstances, at the discretion of the relevant Training Services Director.
• Applications for pro-rata refund of fees and charges must be made in writing to The Manager Admissions, Challenger Institute of Technology, 1 Fleet Street WA 6160, no later than two weeks after the date of class commencement.

3. No refunds will be granted if:

  • Refunds will not be issued once a course has commenced.

PLEASE NOTE -– PROFILE AND SHORT COURSES
• Students must withdraw in writing by filling in a “Refunds/Withdrawals and Financial Adjustments” form # Chal 201/F11. If students do not officially withdraw, students will still be liable for full payment of any outstanding fees. This form is available from a Customer Service Centre or a Student Administration office.

• The Institute collects student information to complete the enrolment process and to maintain and improve the quality of the Vocational Education and Training System.

• Enrolment details may be passed onto Government agencies, or representatives thereof, and remain confidential to those agencies. Students may also be contacted to participate in surveys, essential to monitoring the quality of service provision.

• The WA Public Sector Management Act (1994) and the State Records Act (2000) provide protection against the misuse of student information.



Back to Top

Got A question?