Certificate III In Community Services

( Community Services )
Course code: AWJ2
National ID: CHC32015

About this Course

Study Mode Full-time
International No
University Pathway No
This qualification will provide you with the practical skills and knowledge to work effectively with individuals and groups, in residential and community settings, to identify their needs and plan and develop appropriate services to meet those needs. You will learn about the community services sector including mental health, alcohol and other drug services and domestic violence services. You will learn skills in effective communication, gathering, maintaining and providing information, advocacy and community development processes, ethical behaviour and legal responsibilities of community workers. As part of this qualification you will undertake a supervised or simulated work placement where you will be able to apply the skills and knowledge you have learned.

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level is appropriate for support workers, case workers and client contact officers and generally, these positions have direct contact with clients, identify presenting needs and refer to appropriate services and support.

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others. Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved. This qualification is available as a broad-based qualification or with a focus on either community services or community development work.

Completion of the CHC32015 Certificate III in Community Services can lead to employment opportunities in:

  • Youth centres (dealing with issues including homelessness, drug and alcohol, domestic violence and mental health)
  • Child protection agencies (dealing with issues including homelessness, domestic violence and mental health)
  • Women's refuges (dealing with issues including homelessness, domestic violence and mental health)
  • Men's refuges (dealing with issues including homelessness, domestic violence and mental health)
  • Accommodation services (for homeless people).

Before you apply for entry to this course or accept your offer and enrol in this course, please note:

  • This is a full-time training course, requiring a total time commitment of four to five days per week, including time spent at home or the library working on assignments, and including one day per week doing volunteer work in a community organisation.
  • You will also have additional costs associated with your study (eg: you will need to obtain a National Police Clearance), and you will need to pay for stationery, printing and other materials required for your assignments.
  • You will need to use a computer and the internet for assignment preparation. Computers are available for student use at the college library.
  • The qualification contains compulsory units that must be assessed in a relevant workplace. You will be required to seek, obtain and complete voluntary work in a community services organisation for one day per week.

You might not be able to complete this qualification if you:

  • are under 18 years of age.
  • have a criminal conviction that will appear on your National Police Clearance.
  • are likely to have difficulty in communicating with either workers or clients. (ie difficulty with written or spoken English).
  • are likely to find it particularly distressing to study, discuss or work with disturbing or controversial adult issues (eg sexuality, domestic violence).
  • are not able to set aside between four and five days/week for attendance at classes, voluntary work and study.
  • aren't likely to be able to attend your volunteer work regularly and reliably for any reason.
Study Plan

Part 1 - Core Units

Unit Code Title
AUZ56 Manage Personal Stressors In The Work Environment
AVC09 Work With Diverse People
AVC29 Communicate And Work In Health Or Community Services
AVC61 Respond To Client Needs
WG739 Follow Safe Work Practices For Direct Client Care

Part 2 - Elective Units

Unit Code Title
AUH34 Organise Workplace Information
AUJ68 Organise Personal Work Priorities And Development
AVB23 Be An Effective Volunteer
AVC33 Provide First Point Of Contact
AVC47 Work Within A Community Development Framework
AWA80 Support Group Activities
WG732 Provide First Aid

These fees are estimates only for students enrolling in government funded courses in 2016 on a full time basis.

The indicative fees for a course may differ between training providers due to the units they have included in the course outline. These differences generally result from adapting courses to meet local industry needs. The actual cost of a course will also vary if different electives are chosen by the student.

Nominal hours are not hours of training or instruction. They are used to determine course fees and subsidy levels to reflect the cost to deliver quality training.

Fees have been quoted on the basis of 2016 fee rates only. These are expected to change in 2017.​ Other charges may apply.

Indicative Tuition Fees in 2016​​​​​​​​​​​​​​​​.​​​​​​​​

Location and Availability
Campus Availability
Fremantle Campus S2
Peel Regional Campus S2
Y: All Year
S1: Semester 1
S2: Semester 2
Entrance Requirements

For entry into for some courses you may need an existing lower-level qualification. For other courses, you may need to demonstrate that you meet a certain level of communication and maths skills.

To discover the most up-to-date entrance requirements for this course before you apply, visit State Training Admissions.

Alternatively contact us directly.

International students:
For information about entrance requirements and how to apply for a South Metropolitan TAFE course, please visit our international section or contact us at international.students@smatfe.wa.edu.au ​​

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Information contained within South Metropolitan TAFE's Course Catalogue is maintained frequently, however be aware there may be situations where data listed doesn't reflect the most current information for the course.

If you wish to confirm the accuracy of any of the information listed, please contact us.​

Domestic full time students:

Course fees are made up of two components, tuition fees and resource fees.

Fees may vary depending on the units you are enrolled in so an approximate amount has been shown. You will be given the exact amount of your fees at enrolment. Part time student fees will vary depending on the number of units you are enrolled in. Please note, you may also need to buy textbooks or equipment for your course.

Tuition fees:

these fees apply to all qualifications - including apprenticeships and traineeships - except access and bridging courses. Please note that you may be eligible for a concession on tuition fees. Please contact the Institute for concession categories. 

Resource fees:

this fee covers the cost of materials and consumables provided by South Metropolitan TAFE. Resource fees vary depending on the content of the course. Some courses such as marine studies, fishing operations, horticulture and outdoor recreation, incur high resource fees.​​

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